Shipping Policy

1. Where we ship

We ship worldwide, including the US, UK, Canada, EU, Australia, and the GCC.

2. Processing time

Orders are processed within 1 to 2 business days.

3. Delivery time

Estimated delivery is 3 to 5 business days to our primary markets; some international destinations may take longer. These are estimates, not guarantees.

4. Shipping cost

Shown at checkout. Free shipping over [275 AED / your threshold].

5. Tracking

You'll receive a tracking link by email once your order ships.

6. Customs, duties & taxes

For some international orders, import duties or taxes may apply on delivery and are the customer's responsibility, depending on your country's rules.

7. Issues

Lost, delayed, or damaged parcel? Email [support@lunaya-officiel.com] and we'll make it right.